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Policy Page

Shipping and Returns Policy

 

Shipping Policy

  1. Shipping Locations

We deliver to all areas within the United Kingdom. International shipping is available.

  1. Delivery Time

Standard delivery: 1-7 business days within London.

Delivery timelines may vary during holidays or promotional periods.

  1. Shipping Fees

Refer to cart values.

  1. Order Tracking

Once your order is dispatched, you will receive an email or SMS with a tracking number and link to monitor your package.

 

Returns Policy

  1. Eligibility for Returns

Items must be returned within 7 days of delivery.

Products must be unused, in their original packaging.

Custom or commissioned art pieces are not eligible for returns unless they are defective.

  1. Return Process

Contact us at eneyioruwari@eneyi.uk with your order details and reason for return. Approved returns will be shipped back at the customer’s expense unless the product is defective, or an error was made on our part.

  1. Refunds

Refunds will be processed within 24hours of receiving the returned item. Refunds will be made to the original payment method.

 

Privacy Policy

  1. Information We Collect

We collect personal information such as:

Name, address, email, and phone number during account registration or checkout.

Payment details for transaction purposes (securely processed by our payment partners).

  1. How We Use Your Information

To fulfill orders and provide services.

To send updates, promotions, and notifications.

To improve our website and customer experience.

  1. Data Security

We use industry-standard encryption and security measures to protect your data. Payment details are not stored on our servers.

  1. Sharing Information

We do not sell or share personal information with third parties, except when required by law or for logistics purposes (e.g., shipping partners).

  1. Your Rights

You can request to view, update, or delete your personal information at any time by contacting us at eneyioruwari@eneyi.uk

 

Terms and Conditions

  1. General

By accessing our website or purchasing from our online Gallery, you agree to comply with these terms.

  1. Pricing and Payment

All prices are in British Pounds (£) and include applicable taxes.

Payments must be completed before orders are processed.

  1. Product Availability

We strive to keep our stock updated. In the rare case of unavailability, you will be notified, and a refund or substitution will be offered.

  1. Limitation of Liability

We are not liable for damages resulting from misuse of our products. Always follow the instructions provided.

  1. Amendments

We reserve the right to update these terms at any time. Changes will be communicated via our website or email.