Shipping and Returns Policy
Shipping Policy
- Shipping Locations
We deliver to all areas within the United Kingdom. International shipping is available.
- Delivery Time
Standard delivery: 1-7 business days within London.
Delivery timelines may vary during holidays or promotional periods.
- Shipping Fees
Refer to cart values.
- Order Tracking
Once your order is dispatched, you will receive an email or SMS with a tracking number and link to monitor your package.
Returns Policy
- Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, in their original packaging.
Custom or commissioned art pieces are not eligible for returns unless they are defective.
- Return Process
Contact us at eneyioruwari@eneyi.uk with your order details and reason for return. Approved returns will be shipped back at the customer’s expense unless the product is defective, or an error was made on our part.
- Refunds
Refunds will be processed within 24hours of receiving the returned item. Refunds will be made to the original payment method.
Privacy Policy
- Information We Collect
We collect personal information such as:
Name, address, email, and phone number during account registration or checkout.
Payment details for transaction purposes (securely processed by our payment partners).
- How We Use Your Information
To fulfill orders and provide services.
To send updates, promotions, and notifications.
To improve our website and customer experience.
- Data Security
We use industry-standard encryption and security measures to protect your data. Payment details are not stored on our servers.
- Sharing Information
We do not sell or share personal information with third parties, except when required by law or for logistics purposes (e.g., shipping partners).
- Your Rights
You can request to view, update, or delete your personal information at any time by contacting us at eneyioruwari@eneyi.uk
Terms and Conditions
- General
By accessing our website or purchasing from our online Gallery, you agree to comply with these terms.
- Pricing and Payment
All prices are in British Pounds (£) and include applicable taxes.
Payments must be completed before orders are processed.
- Product Availability
We strive to keep our stock updated. In the rare case of unavailability, you will be notified, and a refund or substitution will be offered.
- Limitation of Liability
We are not liable for damages resulting from misuse of our products. Always follow the instructions provided.
- Amendments
We reserve the right to update these terms at any time. Changes will be communicated via our website or email.